ApartDirect Terms & Conditions

 

ApartDirect AB is a private limited company registered in Sweden under Company Registration No. 556598-4548  - VAT Registration No. SE556598454801. ApartDirect has been established to provide a selection of quality furnished short and long stay apartments and related services to an international client base, as well as tourist information and related services.

These Terms and Conditions apply for all Reservations of accommodation units made available and provided by ApartDirect web page, by email, by telephone or by any other mobile device. ApartDirect reserves the right to change, modify or update these Terms and Conditions at any time. By making a reservation, you or the person on whose behalf you book (the "Customer" or "you") acknowledge and confirm that you have read, understood and agreed to the Terms and Conditions set out below.

Reservation

The reservation is secured through the online reservation process. Our system will accept reservations on the basis of the availability of apartments. The reservation is confirmed when  you receive the Reservation Confirmation with a Booking Reference Number by email from ApartDirect. A reservation completed by email or by telephone will be accepted by ApartDirect only after receiving the reservation payment. If you have not received a Reservation Confirmation within 24 hours after completing your reservation, please contact ApartDirect. Please note that the reservation is not guaranteed until you receive the Reservation Confirmation from ApartDirect. The Customer or at least one guest staying in the Apartment must be 20 years of age or older.

In the highly unlikely event that we cannot provide the booked accommodation, we will do our best to find you a suitable alternative accommodation. In such case you will have the right either to accept the replacement or to cancel the reservation and receive a full refund of your payment. ApartDirect takes every precaution in order to avoid relocation of an accommodation but will not accept responsibility for any cost, loss or damage arising out of or in connection with any such occurrence.

Payment / Deposit

  • Short-Term Apartments (stay up to 3 months): Payment is made by credit card online through a secured payment platform or Swish.We accept Visa, AMEX or Master Card.  After completing the reservation procedure you will receive a Reservation Confirmation. No damage deposit is required, however the Customer will be liable for any damage  to the apartment and ApartDirect is authorized to charge the cost for the repair of the damages to the credit card used for the reservation.
  • Long-Term Apartments (stay longer than 3 months): Payment can be made by credit card online through a secured payment platform or Swish. We accept Visa, AMEX or Master Card.  The payment can also be made via bank transfer. The payment should be made wthin 7 days after the reservation documents are signed.A demage deposit may be reqiered. This deposit will be returned after assuring that the accommodation is in the same condition as when the client entered. The deposit will be returned between 4 and 7 days after departure the same way as it was paid.

Utility charges

Utility charges are always included in the total cost of the rental.

Change of Reservation

A Customer's change of a reservation will be regarded as a cancellation in connection with a new reservation. The cancellation will be subject to the cancellation provisions below. Requests for extension of a stay will be granted subject to the availability of the accommodation.

Cancellations

  • Short-Term Apartments (stay up to 3 months):

It is Customer’s responsibility to check the applicable cancellation policy when the reservation is made. There are three different policies depending on the apartment and rate the customer chooses.

1) Free cancellation up to 60 days before arrival: the customer may cancel free of charge until 60 days before arrival. If canceled later or in case of no-show, the total price of the reservation will be charged.

2) Free cancellation up to 3 days before arrival: the customer may cancel free of charge until 3 days before arrival. If canceled or modified later or in case of no-show, the total price of the reservation will be charged.

3) Low rate - no money back: if the Customer cancelled, modified or in case of no-show, the total price of the reservation will be charged.

In the event that you should cancel your reservation, please send an email to info@apartdirect.com stating the name the reservation is made on and the Booking Reference Number.

No refund will be made for unused portions of your stay or for non-arrival without previous cancellation. Please note that in the event of a cancellation the Customer will bear the bank charges for the transfer of the refund. If customers have not arrived 24 hours after booked arrived time the booking will handle as canceled without refund.

  • Long-Term Apartments (stay longer than 3 months):

1) Free cancellation up to 60 days before arrival: the customer may cancel free of charge until 60 days before arrival. If canceled later or in case of no-show, the total price of the reservation will be charged.

In the event that you should cancel your reservation, please send an email to info@apartdirect.com stating the name the reservation is made on and the Booking Reference Number.

Customer's Obligations

  • Please respect your neighbors: noise should be kept at a reasonable level in the staircases as well as in the Apartment at all times. Quiet time is from 10 PM in the evening until 10AM in the morning. In case of complaints from neighbors due to excessive noise or annoying behavior on part of the Customer or persons accompanying him, ApartDirect has the right to revoke the rental of the Apartment and ask the Customer to vacate the premises immediately, without refund of any amount paid.
  • The number of guests staying in the Apartment may not exceed the booking confirmation, children under two years of age are the exception. Please note, due to safety of all our guests visitors are not allowed in the apartment, unless permission is granted by ApartDirect via email. Pets are not allowed.
  • The Apartment and its equipment shall be kept in good condition throughout the rental period. Any existing problem or damage to the Apartment or its equipment must be reported to ApartDirect promptly upon arrival, otherwise it will be assumed that the damage occurred during your stay. Any damage caused by you or by a person staying with or visiting you must be reported to ApartDirect before your departure. The Customer will be liable for any such damage and ApartDirect is hereby authorized to charge the cost for the repair of the damages to the credit card used for the reservation.
  • No illegal or commercial activities are allowed in the Apartment and will result in the immediate revocation of the rental without refund of any amount paid.
  • Smoking is strictly prohibited in the Apartment. Breach of the no smoking provision by the Customer or a person staying with or visiting the Customer will result in the imposition of a fine of 5000 SEK chargeable to the credit card used for the reservation.
  • Help us to be more eco-friendly, by saving energy. If you leave the apartment for a while, please make sure that all lights are turned off and the air-conditioning and heating set at minimum level or switched off.
  • All garbage shall be removed from the Apartment and deposited in the designated spaces. Glass, cardboard and paper should be put in separate containers where this is required.

 

ApartDirect's Obligations

  • ApartDirect will handle reservations and the contracting procedure as well as provide all relevant information through its website.
  • ApartDirect will take all reasonable care to ensure that the information provided on the website is accurate but cannot guarantee its accuracy in any given moment. ApartDirect reserves the right to change the information at any time. Information, including but not limited to photographs, virtual tours, and floor plans, detailing lay-out, inventory or equipment is provided for guidance only and must not be construed as statements of fact.
  • ApartDirect will use its best efforts to keep all rented premises in good order. Regardless of this, should a problem present itself during your stay, please report it to ApartDirect immediately, and it will be dealt with as soon as possible.
  • ApartDirect will take all reasonable care to ensure the safety of the Customer and persons staying with or visiting the Customer during the stay but will not under any circumstances accept responsibility for any direct or indirect costs, losses, or damages including medical costs, incurred by you, your guests, or persons staying with you in the Apartment.
  • ApartDirect will not accept responsibility for any technical problem, failure or interruption of services, power or water outage, nor for any disturbance caused by noise from nearby localities or from outside. However, ApartDirect will, after being informed of the problem, try to resolve it within a reasonable period of time. If this turns out not to be possible and the problem continues to severely affect your stay, ApartDirect will assist you in finding an alternative accommodation, subject to the availability of such. In the event that no alternative accommodation can be arranged for, the Customer may cancel his reservation and receive a refund for the period that the Apartment has not been used.

 

Arrival / Departure procedure / Key Collection

Please note that a valid credit card and identification that matches the name on the credit card is required upon check-in. Failure to provide this and other information requested may result in your reservation being cancelled without a refund. In case the credit card used to book the apartment is invalid or any document presented is in any way falsified or tampered with, the credit card presented upon arrival may be charged to cover costs incurred.

Check-in time is 3 pm, check-out is before 11am.

Most of ApartDirect apartments are equipped with keycode locks. The entrance code for the apartment is uniquely generated for every guest and sent to the guest by email and SMS prior to the arrival. The code is activated at 3pm on the arrival date and expires at 11am on the date of the departure.

In case if an apartment is not equipped with a keycode lock. The delivery of the keys is organised directly at ApartDirect office unless other agreements have been made with ApartDirect. ApartDirect office is located at Hammarby allé 175, 120 66 Stockholm, Sweden. The detailed arrival / departure instructuions are provided in the Reservation Confirmation email.

Lost Keys

Our apartment doors are steel-reinforced and have safe locks, providing you with excellent security. Please, keep the keys from the Apartment in a safe place. In the unfortunate event that you lose the keys you may be required to pay for a replacement lock and keys as well as an administration fee of 3000 SEK.

Right of Entry

We reserve the right to enter the Apartment at any reasonable time for reasonable cause. This includes the need to undertake unforeseen (internal and external) remedial repairs. We will give you reasonable notice of such requirements and will do our best to restrict the hours of access from 9am-5pm wherever reasonably possible.

Cleaning

  • Short-Term Apartments (stay up to 3 months): Cleaning is provided by ApartDirect. Additional cleaning can be arranged upon request at an additional charge. The Apartment will be cleaned before your arrival. If the Apartment is not properly cleaned when you arrive, please contact ApartDirect immediately. You are not required to clean the Apartment before checkout, but you have to leave it in an orderly state. This means that dishes must be washed (and dishwasher emptied), stains must be removed, and all furniture must be in its original position. The refrigerator must be emptied completely and all trash removed. In case of failure to comply with the above rule, additional cleaning fees may be imposed.Fresh linen, hand soap, dishwashing liquid, toilet paper and towels are provided.
  • Long-Term Apartments (stay longer than 3 months):The Apartment will be cleaned before your arrival, however no cleaning is provided during a stay. Apartdirect can provide cleaning services at an extra cost, should you require them. You are not required to clean the Apartment before checkout, but you have to leave it in an orderly state.Linen and towels are not included in the rental price, but you may purchase a set for an additional fee.

Privacy Policy

ApartDirect treats Customers' personal information with utmost respect and confidentiality and will ensure, within the limits set by law, that your personal information is securely kept. Your personal information will never be provided to any third party for marketing or promotional use.

Force Majeure

ApartDirect will not accept liability or pay compensation for any loss, damage or expense suffered as a result of our or our suppliers' inability to provide a service on account of war, threat of war, riots, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, closure of airports or ports or any unforeseeable or unavoidable event beyond its control.

Copyright

The content of the website including text, graphics, design and  software is copyright of ApartDirect. The material may not be copied, reproduced or redistributed without prior written permission.

Indemnity

The Customer agrees to indemnify ApartDirect in the full amount for all claims, liabilities, demands, damages, expenses, losses, refunds, fines, costs (including legal costs) and all other sums of whatever nature incurred or suffered as a result of any breach of this Agreement or other unlawful or negligent conduct in relation to it by the Customer, persons staying with him or by his guests. If the reservation is made in the name of, or on behalf of a business or a business employee, that business shall be obliged to indemnify ApartDirect. This indemnity provision shall survive and remain in full force and effect after the termination of the stay.

Dispute

All disputes between ApartDirect and the Customer arising from the above terms and conditions shall be settled in accordance with the Rules of Arbitration of the Arbitration Institute of the Stockholm Chamber of Commerce by one arbitrator appointed in accordance with those Rules.

Applicable Law

This Agreement shall be construed under Swedish Law.