ApartDirect Terms & Conditions

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ApartDirect AB, Central Living AB, ApartDirect Long stay AB is a private limited company registered in Sweden under Company Registration No. 556598-4548, 559263-6061, 556631-1329  - VAT Registration No. SE556598454801 and SE559263606101 ApartDirect has been established to provide a selection of quality furnished short and long stay apartments and related services to an international client base, as well as tourist information and related services.

These Terms and Conditions apply for all Reservations of accommodation units made available and provided by ApartDirect web page, by email, by telephone or by any other mobile device. ApartDirect reserves the right to change, modify or update these Terms and Conditions at any time. By making a reservation, you or the person on whose behalf you book (the "Customer" or "you") acknowledge and confirm that you have read, understood and agreed to the Terms and Conditions set out below.


All guests taking part in a booking must be over 18 years of age. Our system accepts bookings based on the availability of apartments. The booking is fully confirmed when ApartDirect has received payment, and payment should be made when the booking is made or within 14 days before arrival ( depending on the policy you choose when you make a booking), or the reservation may be canceled. After the booking is made, a confirmation with the reservation number will be sent to the e-mail given in the reservation details. If you have not received a booking confirmation within 24 hours of completing your booking, contact ApartDirect. Please note that the booking is not confirmed until you have received a booking confirmation from ApartDirect. 

In the highly unlikely event that we cannot offer the booked accommodation, we will do our best to find a suitable alternative accommodation. In such a case, you have the right to either accept the exchange or to cancel and get a full refund. ApartDirect takes all precautions to avoid relocating a customer, but will not be liable for any costs, losses or damages arising from or in connection with such an event.

Payment / Deposit

  • Short-Term Apartments (stay up to 1 month): Payment is made by credit card online through a secure payment platform or Swish. We accept Visa, or Master Card; Klarna. After completing the reservation procedure you will receive a reservation confirmation. No damage deposit is required, however, the Customer will be liable for any damage to the apartment, and ApartDirect is authorized to charge the cost for the repair of the damages to the credit card used for the reservation.
  • In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice
  • Long-Term Apartments (stay longer than 1 month): Payment can be made by credit card online through a secure payment platform or Swish. We accept Visa, Master Card or SWISH.  The payment can also be made via bank transfer. The payment should be made within 7 days after the reservation documents are signed. A damage deposit may be required. This deposit will be returned after assuring that the accommodation is in the same condition as when the client entered. The deposit will be returned between 4 and 7 days after departure the same way as it was paid.

Bank and Credit Card Fees

Payment/refund for your reservation is always made in Swedish krona (SEK). The actual amount charged or refunded by ApartDirect may slightly differ from what is displayed on the website due to varying exchange rates applied by different card issuers. In addition, your statement may include a conversion or transaction fee (which may be in a foreign currency) charged by your card issuer to process the transaction. ApartDirect is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.

Utility charges

Utility charges are always included in the total cost of the rental.

Change of Reservation

A customer's change of a reservation will be regarded as a cancellation in connection with a new reservation. The cancellation will be subject to the cancellation provisions below. Requests for an extension of a stay will be granted subject to the availability of the accommodation.


  • Short-Term Apartments (stay up to 3 months):

It is the customer’s responsibility to check the applicable cancellation policy when the reservation is made. There are two different policies depending on the apartment and rate the customer chooses.

1) Free cancellation up to 1 day before arrival: the customer may cancel free of charge until 1 day before arrival. If canceled or modified later or in case of a no-show, the total price of the reservation will be charged.

2) Low rate - no money back: if the Customer cancels, modifies, or in case of a no-show, the total price of the reservation will be charged.

If you should cancel your reservation, please send an email to info@apartdirect.com stating the name the reservation is made on and the Booking Reference Number.

No refund will be made for unused portions of your stay or for non-arrival without previous cancellations. Please note that in the event of a cancellation, the Customer will bear the bank charges for the transfer of the refund. If customers have not arrived 24 hours after the time of check-in the booking will be handled as canceled without refund.

  • Long-Term Apartments (stay longer than 3 months):

1) Free cancellation up to 60 days before arrival: the customer may cancel free of charge until 60 days before arrival. If canceled later or in case of no-show, the total price of the reservation will be charged.

In the event that you should cancel your reservation, please send an email to info@apartdirect.com stating the name the reservation is made on and the Booking Reference Number.

Customer's Obligations

  • Please respect your neighbors: noise should be kept at a reasonable level in the staircases as well as in the apartment at all times. Quiet time is from 10 PM in the evening until 10 AM in the morning. In case of complaints from neighbors due to excessive noise or annoying behavior on the part of the customer or persons accompanying him, ApartDirect has the right to revoke the rental of the apartment and ask the customer to vacate the premises immediately, without refund of any amount paid.
  • The number of guests staying in the Apartment may not exceed the booking confirmation, children under two years of age are the exception. Please note, due to the safety of all our guests visitors are not allowed in the apartment unless permission is granted by ApartDirect via email. Pets are not allowed.
  • The apartment and its equipment shall be kept in good condition throughout the rental period. Any existing problem or damage to the apartment or its equipment must be reported to ApartDirect promptly upon arrival, otherwise, it will be assumed that the damage occurred during your stay. Any damage caused by you or by a person staying with or visiting you must be reported to ApartDirect before your departure. The customer will be liable for any such damage and ApartDirect is hereby authorized to charge the cost for the repair of the damages to the credit card used for the reservation.
  • No illegal or commercial activities are allowed in the apartment and will result in the immediate revocation of the rental without refund of any amount paid.
  • Smoking is strictly prohibited in the apartment. Breach of the no smoking provision by the customer or a person staying with or visiting the customer will result in the imposition of a fine of 5000 SEK chargeable to the credit card used for the reservation.
  • Help us to be more eco-friendly, by saving energy. If you leave the apartment for a while, please make sure that all lights are turned off and the air-conditioning and heating set at a minimum level or switched off.
  • All garbage shall be removed from the Apartment and deposited in the designated spaces. Glass, cardboard, and paper should be put in separate containers where this is required.


ApartDirect's Obligations

  • ApartDirect will handle reservations and the contracting procedure as well as provide all relevant information through its website.
  • ApartDirect will take all reasonable care to ensure that the information provided on the website is accurate but cannot guarantee its accuracy in any given moment. ApartDirect reserves the right to change the information at any time. Information, including but not limited to photographs, virtual tours, and floor plans, detailing layout, inventory, or equipment is provided for guidance only and must not be construed as statements of fact.
  • ApartDirect will use its best efforts to keep all rented premises in good order. Regardless of this, should a problem present itself during your stay, please report it to ApartDirect immediately, and it will be dealt with as soon as possible.
  • ApartDirect will take all reasonable care to ensure the safety of the Customer and persons staying with or visiting the Customer during the stay but will not under any circumstances accept responsibility for any direct or indirect costs, losses, or damages including medical costs, incurred by you, your guests, or persons staying with you in the Apartment.
  • ApartDirect will not accept responsibility for any technical problem, failure or interruption of services, power or water outage, nor for any disturbance caused by noise from nearby localities or from outside. However, ApartDirect will, after being informed of the problem, try to resolve it within a reasonable period of time. If this turns out not to be possible and the problem continues to severely affect your stay, ApartDirect will assist you in finding alternative accommodation, subject to the availability of such. In the event that no alternative accommodation can be arranged for, the customer may cancel his reservation and receive a refund for the period that the apartment has not been used.


Arrival / Departure Procedure / Key Collection

Check-in time is 3 pm, and check-out is before 11 am. We offer early check-in and late check-out. You can request these options either by writing to us or during the verification process.

Most of the ApartDirect apartments are equipped with keycode locks. The entrance code for the apartment is uniquely generated for every guest and sent to the guest by email and SMS prior to arrival. The code is activated at 3 pm on the arrival date and expires at 11 am on the date of the departure.

In case an apartment is not equipped with a keycode lock. The delivery of the keys is organized directly at the ApartDirect office unless other agreements have been made with ApartDirect. ApartDirect office is located at Hammarby allé 175, 120 66 Stockholm, Sweden. The detailed arrival/departure instructions are provided in the Reservation Confirmation email.

False Fire Alarm

“False fire alarm” means the intentional or unintentional activation of a signal from an automatic fire alarm device set off by causes other than the occurrence of a fire.

If a false fire alarm is reported to the fire department, the Customer who is responsible for the false activation of the fire alarm shall bear full responsibility for said false fire alarm and any associated costs.

Lost Keys

Our apartment doors are steel-reinforced and have safety locks, providing you with excellent security. Please, keep the keys from the Apartment in a safe place. In the unfortunate event that you lose the keys, you may be required to pay for a replacement lock and keys as well as an administration fee of 3000 SEK.

Right of Entry

We reserve the right to enter the Apartment at any reasonable time for reasonable cause. This includes the need to undertake unforeseen (internal and external) remedial repairs. We will give you reasonable notice of such requirements and will do our best to restrict the hours of access from 9 am-5 pm wherever reasonably possible.


  • Short-Term Apartments (stay up to 3 months): Cleaning is provided by ApartDirect. Additional cleaning can be arranged upon request at an additional charge. The Apartment will be cleaned before your arrival. If the Apartment is not properly cleaned when you arrive, please contact ApartDirect immediately. You are not required to clean the Apartment before checkout, but you have to leave it in an orderly state. This means that dishes must be washed (and dishwasher emptied), stains must be removed, and all furniture must be in its original position. The refrigerator must be emptied completely and all trash removed. In case of failure to comply with the above rule, additional cleaning fees may be imposed. Fresh linen, hand soap, dishwashing liquid, toilet paper and towels are provided.
  • Long-Term Apartments (stay longer than 3 months): The Apartment will be cleaned before your arrival, however, no cleaning will be provided during your stay. ApartDirect can provide cleaning services at an extra cost, should you require them. You are not required to clean the apartment before checkout, but you have to leave it in an orderly state. Linen and towels are not included in the rental price, but you may purchase a set for an additional fee.

Privacy Policy

Handling of personal data in accordance with the General Data Protection Regulation (2016/679/EG)

ApartDirect AB (556598-4548) is responsible for the personal data we receive in connection with assignments and personal data that are handled when an assignment is prepared or administered.

We handle the data to be able to carry out and administer the assignment, to protect your interests, and for purposes of billing and accounting. The data has its legal basis in among other things the data protection regulation and the bookkeeping act. The stated statutes allow for the handling of the information to enable us to fulfill our duties towards our clients/registered and other legal frameworks. The statutes also allow after a balancing of interests in which among other things any objections to the handling made by the registered is taken into consideration, for handling of personal data for our and other businesses within the corporate groups justified interests to develop, to market and to administrate our services and business activities effectively and also to protect our civil rights and obligations. The data can also be used for business- and method development, market analysis, statistics, and risk management. The data that is handled to develop and analyze the business is handled based on our justified interest in developing the business and communicating with our contacts.            

We will not disclose any personal data to any third party apart from instances where it has been expressly agreed upon between the company and the registered if it is necessary for us to fulfill our legal obligations or in cases where we hire an external service provider that carries out assignments on our behalf.   

The personal data is saved, by the company’s obligations by the regulations mentioned above, for 10 years from the completion of the assignment or from the final invoice’s date of payment, or for an extended period as a result of the nature of the assignment. Personal data related to notices of interest in regard to apartments will be erased within two years. If you cancel newsletters etc. all personal data referred to the newsletters will be immediately deleted.   

You have the right to, free of charge, demand information from the company about the usage of the personal data that concerns you. We will on your request, or on our own initiative, correct or delete data that is inaccurate or limit the handling of such data. Furthermore, you have the right to demand that your data is not used for direct marketing. You also have the right to receive your personal data in a computer-readable form (or, if technically possible, get your data transferred to a third party of your choice). If you are dissatisfied with our handling of your personal data you can submit a complaint to a supervisory authority which in Sweden is Datainspektionen (www.datainspektionen.se). You can also contact the supervisory authority in the country where you live or work.    

Contact us at stockholm@apartdirect.com  if you have any questions regarding our handling of personal data.

Force Majeure

ApartDirect will not accept liability or pay compensation for any loss, damage or expense suffered as a result of our or our suppliers' inability to provide a service on account of war, threat of war, riots, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, closure of airports or ports or any unforeseeable or unavoidable event beyond its control.


The content of the website including text, graphics, design, and software is copyright of ApartDirect. The material may not be copied, reproduced or redistributed without prior written permission.


The Customer agrees to indemnify ApartDirect in the full amount for all claims, liabilities, demands, damages, expenses, losses, refunds, fines, costs (including legal costs) and all other sums of whatever nature incurred or suffered as a result of any breach of this Agreement or other unlawful or negligent conduct in relation to it by the Customer, persons staying with him or by his guests. If the reservation is made in the name of, or on behalf of a business or a business employee, that business shall be obliged to indemnify ApartDirect. This indemnity provision shall survive and remain in full force and effect after the termination of the stay.


All disputes between ApartDirect and the Customer arising from the above terms and conditions shall be settled in accordance with the Rules of Arbitration of the Arbitration Institute of the Stockholm Chamber of Commerce by one arbitrator appointed in accordance with those Rules.

Applicable Law

This Agreement shall be construed under Swedish Law.

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