FAQ

ApartDirect’s FAQ

Your questions are answered! Our Frequently Asked Questions in one place.

    • Yes, a stay of minimum 2 nights is required for all reservations with ApartDirect.

    • To cancel your booking please send us an email. Please note, if you have made your reservation at other booking websites (booking.com, hotels.com, expedia.com etc), you will need to contact them to cancel the booking. The cancellation policy is always the same, but additional fees might apply.

      Cancellation Policy:

      If canceled or modified up to 30 days before date of arrival, 15 percent of the total price of the reservation will be charged. If canceled or modified up to 14 days before date of arrival, 50 percent of the total price of the reservation will be charged. If canceled or modified later or in case of no-show, the total price of the reservation will be charged.

       

    • Reservations are subjected to the cancellation policy below:

      Days prior to arrival date:

      30+

      15-29

      1-14

      Proportion refunded:

      85%

      50%

      0%

      The refund is made as soon as we receive the cancellation notification from you. It could take some time before you see the money on your account due to bank policies.

    • It is possible to modify the guest information provided; it is also possible to prolong the booking if there is availability. You can change this information by getting in touch with ApartDirect customer service.

      All other changes are subjected to the cancellation policy.

    • Yes, we have a special discount for guests booking direct on our webpage – www.apartdirect.com. Please use the promo code SUMMER5 at www.apartdirect.com to redeem exclusive 5% discount on your stay with ApartDirect.

    • No. You'll need to have a credit card to guarantee your booking.There is no reception at our apartment hotels. We therefore cannot accept cash as a method of payment. Payment is made by credit card online through a secured payment platform. We accept Visa, AMEX or Master Card. You will need to pay the entire amount to book the apartment.

    • No. You'll need to have a credit card to book with ApartDirect.There is no reception at our apartment hotels. We therefore cannot accept cash as a method of payment. Payment is made by credit card online through a secured payment platform. We accept Visa, AMEX or Master Card. You will need to pay the entire amount to book the apartment.

    • Please, get in touch with ApartDirect directly and give them your full name and date you're arriving. Our customer service will check if they have received the booking and send you the confirmation email with the receipt.

    • You can make a group booking through the website.You are also welcome get in touch with ApartDirect directly. Contact us

    • No,at least one guest staying in the apartment must be 20 years of age or older.

    • Yes,  a stay of minimum 90 nights is required for all reservations of corporate apartments with ApartDirect.

    • Yes, for stays less than 90 nights we recommend to rent a hotel apartment. Please see the availability and prices here. ApartDirect offers a discounted price for stays longer than 30 nights. Just enter the dates in the search line to see the prices.

    • We require a payment of one month´s rent and sometimes deposit equivalent to 3 months´ rent to finalize your reservation. This can be paid via payment link using your credit card or via bank transfer within 7 days after the rental agreement is signed.

    • You select one or more apartments on the website that you wish to rent.

      You send an online quotation request on our webpage or by email.

      We will confirm the availability for your stay, rental costs, send you the reservation documents and a payment link by email.  We require a payment of one month’s rent and sometimes deposit to finalize the reservation.

      You return the signed documents and make the payment with your credit card via the payment link. The payment can also be made via bank transfer. The payment should be made within 7 days after the reservation documents are signed.

      Once the payment is made and rental agreement is signed you will be sent a confirmation email with the arrival instructions.

    • All of our apartments are fully furnished to a high standard. The apartments are professionally cleaned prior to your arrival and after your departure, they are also cleaned on a weekly basis. Bed linen and towels are provided. The kitchens have everything you require to prepare a meal and enough dishes and cutlery for the maximum number of guests who can sleep in the apartment. All apartments are also equipped with unlimited wi-fi included in the price.

    • Cleaning and change of bed linen and towels takes place once a week. Additional cleaning can be arranged upon request for a fee.

    • Days prior to arrival date:

      30+

      15-29

      1-14

      Proportion refunded:

      85%

      50%

      0%

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